1. Overview
This Refund & Return Policy explains how Fidorix handles funds deposited into a trading account, when and how refunds may be issued, and how withdrawals are processed. By funding an account you accept this Policy.
2. Nature of Funds
Deposits made to Fidorix are trading capital made available for placing trades — they are not purchases of goods or services. Once funds are used in trading, their value is subject to market gains and losses and cannot be "refunded" as an original amount.
3. Refund Eligibility
Unused, untraded deposited funds may be returned to the client on request, subject to identity verification and anti-money-laundering checks. Funds that have been placed in trades are settled at market value and are withdrawn as available account balance rather than refunded.
4. Withdrawal vs Refund
In most cases, returning money to a client is processed as a withdrawal of available balance rather than a refund of a specific deposit. See our Deposits & Withdrawals page for methods and limits.
5. Source-Based Returns
All refunds and withdrawals are paid back to their original source — the same payment method used to deposit. Profits are disbursed via e-wallet. We do not pay funds to third-party accounts.
6. Processing Times
E-wallet withdrawal and refund requests are typically processed within 1–72 hours on business days. Requests are not processed on weekends or public holidays. Times are estimates and may vary.
7. Fees
Deposits are free. Withdrawal and refund fees may range from 0% to 5% depending on the method and conditions. Third-party processors may apply their own fees.
8. Chargebacks
Initiating a chargeback or payment dispute instead of requesting a withdrawal is a breach of our Terms. Such action may result in immediate account suspension, forfeiture of bonuses, and recovery of associated costs. Please contact support first to resolve any funding issue.
9. Bonus Funds
Bonus or credit funds are not deposited capital and are not refundable. They are subject to separate bonus terms, including trading-volume requirements, before any associated profit can be withdrawn.
10. Non-Refundable Situations
Refunds will not be issued for trading losses, for funds already traded, where fraud or policy violations are identified, or where a withdrawal to the original source is the appropriate route. Network fees already incurred are non-recoverable.
11. How to Request
To request a refund of untraded funds or a withdrawal, submit a request from your Client Portal or email support@fidorix.com from your registered email address. We may request verification documents before processing.
12. Contact
Questions about this Policy? Reach us at support@fidorix.com.
Trading forex and binary options involves significant risk of loss and is not appropriate for all investors. Please ensure you fully understand the risks involved before trading.